jitas Privacy Policy
This document clearly explains how your personal information is collected, stored, and kept secure.
Introduction & Purpose of This Policy
jitas operates a safe and reliable online gaming platform for players in Bangladesh. We take the privacy of our users seriously. This privacy policy explains how jitas collects your personal information, how it is used, who it may be shared with, and what your rights are.
This document is a legally binding agreement. By using our platform, you are considered to have accepted the terms of this policy. This policy may be updated from time to time, and we will notify you through a notice on the platform when that happens.
What Information We Collect
jitas may collect various types of information. This information is generally collected in two ways: information you provide directly, and information collected automatically while you use the platform.
2.1 What You Provide Directly
Identity Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- Home address and nationality
- National ID or passport number (if identity verification is required)
Financial Information
- bKash, Nagad, Rocket, Upay account numbers or bank account details
- Transaction history — deposit and withdrawal amounts and timestamps
- Bonus usage records
2.2 Automatically Collected Information
Technical & Usage Information
- IP address and device type
- Browser and operating system information
- Time spent on the platform and pages visited
- Information from cookies and similar tracking technologies
- Game play history and betting information
How Your Information Is Used
jitas uses your information for the following purposes and only within those purposes:
- Account management: Creating and managing your account, verifying your age, and confirming your identity.
- Service delivery: Activating gaming services, bonuses, and promotional offers.
- Financial transactions: Processing deposits and withdrawals and maintaining transaction history.
- Customer support: Resolving any questions or complaints you may have.
- Security & fraud prevention: Ensuring account security and detecting suspicious activity.
- Legal compliance: Maintaining records required under applicable law.
- Platform improvement: Analysing user experience to improve the quality of our services.
- Communications: Sending important updates, policy changes, or account-related notices.
- Responsible gaming: Monitoring unusual playing patterns and providing support when needed.
Cookies & Tracking Technologies
jitas uses various types of cookies that help improve your experience on the platform. Cookies are small text files stored on your device.
Essential Cookies
These cookies are necessary for the platform's core functions — such as keeping you logged in, maintaining security, and managing your session. Disabling them will prevent the site from working properly.
Analytical Cookies
These cookies help us understand which pages users visit most and where any issues occur. We use this information to improve the platform. Data collected from these cookies is fully anonymised and cannot be used to identify individuals.
Preference Cookies
These cookies remember your language preference, display settings, and other personalised choices, so you do not have to set them up again each time you visit.
You can delete cookies or prevent new cookies from being accepted at any time through your browser settings. Please note that disabling certain cookies may affect some platform functionality.
Sharing & Disclosure of Information
jitas does not share your personal information with third parties, except in the following limited and specific circumstances:
- Service provider partners: Payment processors (such as bKash, Nagad, Rocket, Upay, and banking partners), IT infrastructure providers, and game software providers may receive only the information necessary to deliver services. These parties are required to use the information according to our instructions and may not use it for their own purposes.
- Legal obligations: Information may need to be disclosed as part of a court order, a request from an investigative authority, or another legal process.
- Fraud & crime prevention: Information may be provided to relevant authorities to assist in investigating serious fraud or criminal activity.
- Business restructuring: In the event of a merger, acquisition, or business restructuring, information may be transferred to the new party, though the protections in this policy will remain in place.
For any sharing not listed above, jitas will obtain your prior consent.
Data Security Measures
jitas takes both technical and organisational measures to protect your personal information. Our security framework includes the following elements:
SSL Encryption
All data exchanged between the platform and your device is encrypted using SSL (Secure Sockets Layer) technology, making it nearly impossible for third parties to intercept.
Access Controls
Only authorised staff can access your information, and every action they take is logged. Unauthorised access attempts are automatically detected and blocked.
Secure Data Storage
Stored data is held in encrypted databases. Sensitive financial information, such as payment method details, is kept in a separate, more secure environment.
Regular Security Reviews
Our security team regularly reviews the system, identifies potential vulnerabilities, and resolves them quickly to keep your information secure at all times.
Data Retention Period
jitas retains your information only for as long as it is necessary or required by legal obligation.
- All relevant information is retained while your account is active.
- After an account is closed, information required to meet legal obligations may be retained for a defined period.
- Financial transaction records are retained for the duration required by mandatory legal timeframes.
- Once the retention period ends, information is securely deleted or anonymised.
Your Rights
As a user of the jitas platform, you hold the following rights:
Right to Access
You may request at any time to know what information we hold about you and how it is being used. We are obliged to provide this information within a reasonable timeframe.
Right to Correction
If any information stored in your account is incorrect or incomplete, you may ask us to correct it. We will process correction requests as quickly as possible.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, we may need to retain information required to fulfil legal obligations for a defined period.
Right to Object to Processing
You may object to certain types of data processing, particularly in relation to marketing communications. Following your request, we will stop the relevant processing.
To exercise these rights, please contact us at: [email protected]
Privacy of Minors
jitas strictly prohibits platform use by anyone under the age of 21. We do not knowingly collect personal information from minors.
Policy Changes & Updates
jitas may update this privacy policy from time to time. If any significant changes are made, we will inform you in the following ways:
- A clearly visible notice will be displayed on the platform.
- A summary of the update will be sent to your registered email address.
- The "Last updated" date at the top of this page will be changed.
Continued use of the platform after changes have been made will be considered acceptance of the new policy. If you disagree with the update, please contact us.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team provides assistance in both Bengali and English.
Contact Information
24/7 Live Chat Support — available directly on the platform
We will respond to privacy-related requests within a reasonable time.
Play Safe on jitas
Your information is protected — we serve players in Bangladesh with SSL encryption and fair play guaranteed.
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