🛡️ Safe Gaming Policy

Play responsibly, stay safe

jitas believes gaming should be an enjoyable experience — not a source of stress or harm. We are always here to help keep you protected.

21+ For persons aged 21 and above only

Our Commitment

jitas Responsible Gaming Policy

jitas is firmly committed to building a safe and enjoyable gaming environment. When online gaming goes beyond entertainment and becomes a problem, it can have a negative impact on personal and family life. That is why we provide a range of protective tools and support for every player.

Gaming is for entertainment only — it is not a guaranteed way to earn money. We encourage every player to stick to the decisions they have made, stay aware of their own limits, and not hesitate to seek help when needed.

At jitas, the tools available to you will help you stay in control of your gaming and keep you safe.

⚠️ Important Reminder
If you feel gaming is having a negative impact on your life, contact our 24/7 live chat support immediately or email us at: [email protected]

✅ Core Principle
jitas believes gaming is only enjoyable when it is done within your financial means, of your own free will, and for the purpose of entertainment.

Protection Tools

Keep your gaming in control

jitas offers a range of safety tools to help you play responsibly.

Deposit Limit

Set a daily, weekly, or monthly deposit limit to manage your budget. Once a limit is set, it takes effect immediately. To increase a limit, you will need to wait through a specified cooling-off period — which protects you from depositing too much in an emotional moment. The minimum deposit at jitas is ৳200.

Time-Out Feature

If you feel you need a break, take a time-out from 24 hours up to 6 weeks. During this period your account will be temporarily suspended. Once the time-out period ends, you will automatically be able to play again.

Self-Exclusion

If your gaming problem is serious, choose long-term self-exclusion. This option can be activated for 6 months up to 5 years. During this period it will not be possible to reactivate your account. The support team will assist you through this process.

Loss Limit

Set a maximum amount you are willing to lose over a given period. Once the limit is reached, jitas will automatically end your gaming session. This is one of the most effective ways to keep financial losses in check.

Reality Check Reminder

Set up a reality check to receive pop-up notifications at regular intervals. Each reminder will show a summary of how long you have been playing and how much money has been transacted. It is a simple way to stay alert and track your time.

24/7 Support

jitas's support team provides assistance around the clock via live chat and email in both Bengali and English. For any questions or issues related to gaming control, contact us at: [email protected]

Self-Assessment

Warning signs of problem gaming

Ask yourself the questions below. If you answer "yes" to more than one, please speak with our support team.

Are you spending more money on gaming than your budget allows?

Are you placing larger bets to try to win back money you have lost?

Are thoughts of gaming making it hard to focus on work or studies?

Are you hiding your gaming from family or friends?

Are you spending money meant for essential expenses on gaming?

Do you feel restless or irritable when you are unable to game?

Have you repeatedly tried to stop or reduce gaming but failed?

Take Action

Reach out now for help

If you feel gaming is getting out of your control, do not hesitate to speak with the jitas support team. Our trained support agents will understand your situation and help you take the right steps.

24/7 Live Chat — Instant support

[email protected]

Support available in both Bengali and English

For family and friends
If you are concerned about a loved one's gaming behaviour, you are welcome to contact us on their behalf. We are ready to provide full support while maintaining confidentiality.

How to Use

Activate safety tools

Safety tools on jitas are easy to access. Follow the steps below to keep your gaming experience safe.

Log in to your account

Go to the jitas login page and sign in to your account. You must be logged in to use the protection tools.

Open account settings

From the profile menu, go to the "Responsible Gaming" or "Safety Settings" section. You will find all protection tools in one place.

Choose the tool you need

Select whichever option you need — deposit limit, loss limit, time-out, or self-exclusion — and set the specific value.

Get help if you need it

If you cannot find the settings or have trouble understanding the process, chat with us any time via live chat — we will guide you through the whole process.

Review regularly

Regularly review your gaming habits and spending history. If your life circumstances change, update your limits accordingly.

Core Principles

Key guidelines for responsible gaming

Play for entertainment Game for enjoyment, not as a source of income. Set a time and money limit before each session and stick to it.

Never borrow to play Never game with borrowed money or emergency savings. Only spend what you can afford to lose without it affecting your daily life.

Take breaks Avoid playing for long stretches without a break. Taking regular breaks helps you make clear-headed decisions and continue enjoying gaming.

Manage your emotions Avoid gaming when you are angry, sad, or under stress. Decisions made in an emotional state often lead to losses.

Protecting minors — 21+ policy jitas is for persons aged 21 and above only. Age is verified during account registration. Please make sure no one under age can access the gaming platform on your device. Use parental control software to restrict children's access.

Start gaming safely

Play at jitas responsibly — with your protection in place. Browse our games or check our FAQ for any questions.

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